Returns & Exchanges

Complaint and return of goods

1. Upon receipt of the goods, the customer is obliged to check for visible defects and defects, including, but not limited to: discrepancy between the order and the delivered products, damaged integrity of the packaging, transport defects, missing documents. The Customer is obliged to immediately inform the Merchant about the detected defects and in the presence of the person performing the delivery, to draw up a statement of findings.

2. In cases that the provisions of item 9.1. of the General Terms and Conditions are not fulfilled, the Client loses the right to claims at a later stage. This does not include cases where the claims are based on the product warranty.

3. The customer, who has the quality of a consumer within the meaning of the CPA, has the right, without paying compensation or penalty, and without stating a reason, to withdraw from the purchase contract by returning the goods within 14 (fourteen) working days. days from the date of its receipt. He should send a statement of withdrawal and return the goods with their original labels, without indications that the goods have been used, without being damaged or treated in any way, with intact integrity, fully completed together with all accompanying documents, including instructions for use, declaration of conformity, warranty card, etc., without any external or internal defects, in the original and placed by the manufacturer packaging, as well as in all other conditions under Article 55 of the Consumer Protection Act.

4. The client's right under item 9.3. expires with his explicit consent that part or all of the products of his order are non-refundable.